Bridging the First and Last 5 Mile Gap: Microtransit in Northeast Wake County, NC

Through an IMI grant, the Wake County Department of Health and Human Services developed GoWake SmartRide NE, a microtransit pilot in northeast Wake County, North Carolina. The process included conducting a feasibility study to help plan for the service and organizing adult education programs to help target users with lower technological literacy learn how to use the service and book rides through the computer and mobile app. As the demonstration portion of the pilot comes to an end in Spring 2023, Wake County is exploring how to extend and grow the service.