City of Arlington: Factors that determine a university community’s satisfaction levels with public transit services

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Title: Factors that determine a university community’s satisfaction levels with public transit services

Authors: Muhammad Arif Khan (University of Texas at Arlington), Ronik Ketankumar Patel (University of Texas at Arlington), Apurva Pamidimukkala (University of Texas at Arlington), Sharareh Kermanshachi (University of Texas at Arlington), Jay Michael Rosenberger (University of Texas at Arlington), Greg Hladik Ann Foss (City of Arlington)

Published in: Frontiers in Built Environment

Publication Date: May 2023

Abstract: Universities and other educational institutions across the United States collaborate with service providers to afford their students, faculty, and staff transit services, such as dedicated buses, on-demand ridesharing, and public transportation. The university community relies on these services, especially in rural and low-density areas without fixed-route transit services. The literature on this topic has a wealth of detailed material about the travel and usage patterns of public transit systems, but it has little information about users’ satisfaction with the transit services provided by universities.